Thank you for visiting our shop. We have summarized the questions that everyone has when shopping, so please check it out to the end.

[About branded products in our shop]

The brand-name products of this shop are received via trader auctions and wholesale companies, which are in the form of a joint-stock company. For this reason, we double-check the products at our shop and at the supplier.

【about shipping cost】

[Delivery procedure]

We will ship within 1-3 business days after payment.

【Shipping method】

It will be a delivery service with tracking specified by our shop.

・Japan Post (Click Post, Letter Pack Plus, Yu-Pack)

・Sagawa Express

About time designation, only a bag can be time-designated .

If you wish to specify the time, please enter it in the request column when ordering.

[About payment method]

・Credit card payment

・Convenience store payment (FamilyMart, Daily Yamazaki, Lawson, Ministop)

・PayPal payment

・PayPay, LINEpay, Google pay, etc.

·Bank transfer

[About repair products]

At Retrend, we repair and maintain products as an eco-friendly activity, and some products are sold. Please check the product page for maintenance availability.

Click here for details

About repair products

[About cancellation after ordering]

Cancellations cannot be accepted after an order has been confirmed.

Please consider carefully before purchasing.

[About returns]

In principle, we cannot accept returns for customer convenience.

In the following cases, we accept returns by cash on delivery.

・If there is damage that is not described in either the photo or the product description.

・Products suspected of not complying with standards

Click here for details.

About returns